Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please note that we do not keep any financial information on file. All financial information is handled by Stripe alone. We will only keep the basic information you provide us for contact purposes, such as your name and email address.

For more information about how Stripe handles your data, please refer to the Stripe Privacy Policy.

If you have any questions or concerns about our data handling policies, please contact us. We’re always happy to help!

Refund and Returns Policy

Thank you for shopping with us! As we mainly sell digital items, please note that once the item has been delivered to you, we cannot issue refunds or accept returns. This is because digital items cannot be returned in the same way physical items can.

However, for custom services such as pre-made designs, it may be possible to cancel an order before delivery. If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that cancellations are not guaranteed and may depend on the specific circumstances of your order.

If you have any questions or concerns about your purchase, please contact us at c[email protected]. We’re always happy to help!

By making a purchase from our store, you acknowledge and agree to these policies regarding refunds and returns of digital items. 

Electronic Communications

When you visit our website or send us emails, you will be communicating with us electronically. By doing so, you agree to receive communications from us electronically. You acknowledge that your electronic submissions, including emails, messages, and website interactions, constitute your agreement to accept our electronic communications from us.

Please note that we only work via electronic communications. We do not make or accept phone calls at this time.

If you prefer not to receive electronic communications from us, please let us know by contacting us. However, please note that opting out of electronic communications may affect your ability to use our services or receive important updates about your account.

By continuing to visit our website and communicate with us electronically, you acknowledge and agree to these policies regarding electronic communications. 

What we collect and store

We collect information about you during the checkout process in our store.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! Digital items will not require this information.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

By making a purchase from our store, you acknowledge and agree to these policies regarding data handling and payment processing. Thank you for choosing Art Studio Dandelion!